Technical Service Engineer

03/05/2022
|By laura@meliorcareers.be

Bridgestone in Europe, Russia, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, Bridgestone offers a growing portfolio of tire-centric and mobility solutions. Together with their partners and guided by “Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, they are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, Bridgestone is committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play .

Bridgestone also benefits from a significant retail network throughout the region – in fact their retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, they have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through their partner network in India. This network offers a selection of services, concepts and mobility solutions.

In line with the “Bridgestone Essence”, the work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

 

Job purpose:

An important part of Bridgestone’s Sustainable Commercial Tyre and Mobility Solutions Portfolio is Bandag, a global leader in retreading solutions. Through its experienced Franchisee Dealer Network Bandag offers high-quality products and services that help Fleet Customers to reduce their environmental footprint as well as their total cost of ownership.

As Retread Technical Service Engineer for West Region, you will be part of Pan European Team of Service Engineers, technical helpdesk and customer coordinators, responsible to assure:

  • Appropriate coordination of all needed technical support to the independent and equity franchisees of Bandag Network in the assigned area, allowing them to efficiently produce high quality retread tires within the process standards
  • Back-up for the Technical Service Group Helpdesk Manager ensuring continuation of service to our franchisees
  • Contribution to technical service related improvement projects

Bridgestone is looking for a skilled technical problem solver to join their team and grow within his role in close collaboration with his management and the rest of the team. We are looking forward to meet an enthusiastic individual who can keep the production sites of the franchisees up and running, offer solutions on short and mid terms, train and guide dealer employees to the necessary product quality and support the evolution of the dealers and the industry requirements.

 

Responsibilities and Duties:

  • 20% of your time will be Equipment related activities in order to assure Business continuity and Efficient equipment set up
    • Trouble-shooting & repairing of equipment
    • Installation & start-up of equipment
    • Identify franchisees equipment needs and assist sales team in selling appropriately.
  • 15% of your time will be Training related activities in order to assure Well trained production workers / Reduced breakdown intervention
    • Provide the official technical training curriculum to franchisees personnel (organized in European’s Training Center or at franchisee’s premises)
    • Continuous on-the-job (re)training of franchisee’s personnel on products, equipment (use & maintenance) and process
    • Preventative maintenance
  • 20% of your time will be Retread Process related activities in order to assure Optimized production efficiency
    • Perform & report back on the periodic quality audits
    • Create and follow-up on the yearly technical action plan by dealer
    • Coordinate necessary activities to increase production quality and efficiency of  franchisees
  • 15% of your time will be Basys, our casing management and tracking solution, related activities in order to assure optimized production efficiency and casing handling
    • Implement and expand to our key dealers
    • Training and follow up with latest improvement
    • Improve Productivity
    • Reporting and link to Head Quarters for requirements
  • 20% of your time will be Technical Field Support related activities on European level in order to assure smooth dealer manufacturing operations / Machines in good working condition
    • Support Productivity-Up / Cost-Down projects for Bandag Dealers
    • Support Pre-cured Tread Quality Assurance activities
    • Complete shop, new equipment, upgrade kits installations
    • Preventative maintenance on major equipment
    • Product & equipment testing / monitor new equipment performance
    • Ensuring proper equipment conditions at the European Training Center
  • 10% of your time will be Reporting related activities in order to assure punctual and accurate activity reporting
    • Provide required reporting to Head Quarters
    • Activity Report
    • Equipment inventories
    • Special reports (on request)
    • Equipment Field Complaints / Material Field Complaints

 

Required capabilities:

  • You have a higher technical education degree (or equivalent through experience) with Electrical and Mechanical Engineering (incl. pneumatic / hydraulic, electronics) as Major/subject.
  • You have minimum 3 years of relevant experience as hands-on Technical Service and Service Management, preferably in Automotive Industry
  • You have the flexibility to travel 3-4 days a week within your own region (France and Benelux). Exceptionally you can be asked to support colleagues in other parts of Europe.
  • You can show high flexibility when given short notice assignments (dealer breakdowns)
  • You are an enthusiastic, dynamic and positive person showing the necessary ability to learn quickly and to balance patience and flexibility when required.
  • You make a good team player, being reliable and easy to work with and have no difficulties to work under pressure.
  • You demonstrate Quality conscious and service oriented capabilities, transforming issues into added value support
  • You have Excellent communication skills
  • You show good planning and coordination skills
  • You are agile and have experience to work within an international environment
  • You are Customer Care driven while keeping company objectives and defined policies in mind.
  • You have a good user level of MS office – Outlook/Excel/Word
  • You are fluent in French and Dutch (or willing to improve) as your main area of responsibility will be to work with dealers located in France and Benelux.
  • You are fluent in English as this is main business language (both in written and oral communication skills)